Returns

Returns/Exchanges

If you’re not 100% happy with your bag, you’re welcome to contact us within 14 days of delivery to request a return or exchange. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Please email us at service@justdiyproduct.com and we’ll get the process started for you.

After we’ve provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.

To complete your return, we require a receipt or proof of purchase, a tracking number, and an RMA number. Please do not send your purchase back to the manufacturer or we will be unable to process the return.

Customers are responsible for the shipping fee on sending the item(s) back to us.

Return/exchange broken or defective item(s): Our warranty period lasts 30 days. If you received an item that is broken or defective, please attach a picture that clearly shows the damage and also describe the issue to receive a replacement. Please let us know if for any reason you cannot send a picture.

Refunds

Once your return is received and inspected, we’ll send you an email notifying you that your return has been received. If the item is in perfect condition a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

In certain situations non or only partial refunds can be granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. any item that is returned more than 14 days after it has been delivered.
3. Amerii gift cards are non-refundable. .

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please  contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts

We do not currently offer refunds if your item was a gift.