FAQs

Can I cancel my order?

At this time, you may only cancel an order if the order has not been shipped/assigned a tracking number. Please locate the order under ‘My Orders’ and click ‘Cancel’.

If your order has been shipped/assigned a tracking number, we are not able to accommodate cancellations. Please utilize our Returns process and you will be provided with a return label for your order. Once the returned package is received & processed at our facility, you will be refunded for the order.

Can I change/modify my shipping address?

  1. For unshipped orders, you can click edit shipping address via【My Orders】.
  2. For shipped orders, the shipping address CANNOT be changed anymore.

Why I didn’t get an email about my order being shipped?

Please ensure that your email address is spelled and formatted correctly. It may have been filtered to your Spam/Junk folder.

Also, you can check order status via “My Orders” in your justdiyproduct account.

How Can I Check The Status of My Order?

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive.

What payment method do you accept?

PayPal.

Is my payment secured?

Yes. 100% secured. we use PayPal or Stripe to ensure your safety and peace of mind.